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Volunteering at WakeMed

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Annual Report


FY13 President’s Report

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Volunteer Hours: During fiscal year 2013, The Volunteers at WakeMed Raleigh Campus have contributed significant time and talent to support patients, families and staff at WakeMed. Accomplishments have included:

Total Volunteer Hours contributed: 66,254.75

Adult Programs 41,891.00
Junior Volunteers 5,674.25
Community/Kidworks 1,490.25
Sewing Individuals/groups 17,199.25
Individuals participating in programs: 832
College Students participating in programs: 91
FTE equivalent: 33
Placement Areas 120

This year, volunteers have been recruited through word of mouth, speaking engagements, the News & Observer, weekly newspaper volunteer advertisements sections, VolunteerMatch and online services. More than 334 new volunteers have been interviewed and placed this fiscal year.

Fundraising Activities/Donations:

Vendor Sales: Uniform, $5 Masquerade Jewelry, shoe, Retail Concepts and linen sales netted: $34,365.48.

Infant Photo Contract: The volunteers received $7,671.48 in commissions.

Tea for the Soul: Donations totaling $765.28 were received.

Healhty Lifestyles/Respite Rooms/Pediatrics: Through WakeMed Gives, $2,534 was received to support these units and programs.


WakeMed Foundation: The volunteers made their final contribution of $5,000 to the Just for Kids Kampaign to complete their commitment of $50,000. This pledge supports the operations of the Ronald McDonald Family Room that is currently open and operational in the Children’s Hospital.

Melissa Brown Memorial Nursing Education Loan Fund: This year-round program provides educational monetary support to individuals who have been accepted into a North Carolina nursing school. Funds are raised via the Brown family annual letter, donations via Heartbeat and general donations. The Committee forgave $1,055.63 in loans this year.

Respite Rooms: The volunteers donated $625 to support respite rooms for staff in the Adult Emergency Department and other departments at WakeMed Raleigh Campus to help employees take a moment to relax and handle the stressors in their day-to-day environment. The result will support patient safety.

4C/Mother Baby Car Seats: $550 was allocated for the purchase of car seats for low birth-weight infants.

Wound Care: $50 was used to purchase CDs/movies for patients while they undergo hperbaric treatment.

Spanish Magazine Subscriptions: $850 was donated for subscriptions for Spanish magazines to be shared with patients. The magazines are distributed by volunteers through the Friendly Face Cart service.

Huggables/Hats/Quilts: In FY2013, hundreds of Huggables, lap robes, stuffed animals, shawls, pillows, bed bags, toys, dolls, adult bibs, hats, preemie booties, preemie caps, baby gowns, bereavement blankets and more were made by community-based sewing volunteers – groups and individuals. These gifts are distributed via the Friendly Face Cart and by staff to patients. The patients are extraordinarily grateful.

Healthy Lifestyles - Cardiac Rehab Scholarships: $4,570 in scholarship funds has been awarded to cardiac patients. These individuals have been identified by Healthworks staff as qualifying for financial support and who otherwise would not be able to complete a key part of the recovery from a cardiac episode. The classes include education about nutrition and exercise, participating in exercise classes and more.

Tea for the Soul: The volunteers provided $2,090 for Spiritual Care Services to offer refreshments in quiet, calming locations for all caregivers to take a break.

WakeMed Zebulon Skilled Care Nursing Facility: A $20 donation was made to support a patient. The patient benefited from this donation before the facility’s closing.

Baby Packet Supplies: $2,100 was allocated for onesies, diapers, bottles, blankets, etc. so that the case managers on 4B can provide immediate needs to new moms (newborn supplies) at discharge.

Reach Out and Read (ROR): $2,753 was donated for the purchase of new books to be distributed to well-visit patients ages 6 months to 5 years who are seen in the WakeMed Faculty Physicians Pediatric Clinic. This national literacy program has been the recipient of grants from National ROR based upon community support and distribution of books.

Sewing Materials: $1,221 was designated for the purchase of sewing supplies to support the groups and individuals who donate handmade items to WakeMed patients.

Spinal Cord Injury Program: The Volunteers provided $2,388 to improve care delivery and clinical outcomes of patients admitted with new onset, traumatic spinal cord injury. The goals are to increase self-care independence and prevent complications.

Congestive Heart Failure (CHF) Scales: The Volunteers provided $923.67 for 30 sets of scales given to low-income heart failure patients. The scales provide a way to identify signs of increased fluid retention, a sign of heart failure, for better management of CHF on an outpatient basis and to reduce hospital readmissions for CHF.

Parents Time Together: The Volunteers donated $1,016 in funds to provide time, locations and meals for parents of infants in the Neonatal Intensive Care Unit. Parents Time Together allows time to support each other by sharing common experiences and for educational events.

Child Life/Pediatrics: $3,823 was allocated to support the pediatric patients and their families in coping with being in the hospital by providing items that distract and comfort patients.

Children’s Emergency Department - Child Life: $2,590 was donated for stress reducers and greater “whole care” in a developmentally appropriate environment for children to receive healthcare.

Special Infant Care Clinic: $730 allocated for infant car seats, supplies, transportation vouchers and medication for infants and their families when no other monetary resource is available.

Child Life/Surgical Services: $940 was provided to support services that reduce stress and anxiety among outpatient pre-operative pediatric patients and their families.

Neonatal Intensive Care Unit: $1,830 was provided to purchase 2 breastfeeding scales for this unit.


Health Career Pathfinders: The Volunteers at WakeMed Raleigh Campus sponsored a career exploration group that is open to individuals 14-20 years of age. Twenty-fve of our future healthcare providers enjoyed speakers from and tours of WakeMed.

Bloodmobile: The Volunteers at WakeMed Raleigh Campus sponsored a blood drive on March 13, 2013

  • More than 76 productive pints were collected.

Hospitality Pet Programs: The Pet Visitiation Program is thriving at WakeMed Raleigh Campus. This year 22 teams averaged 364 visits a month for a grand total of 3,647 visits. Patients on 3A, 5A, 6A, 6B, Children’s, and some of our Critical Care floors were able to receive visits from our Hospitality Pets. More than 43,907 visits have been made since the program’s start in 2000.


I would like to extend my gratitude to all for your continued support in allowing the Volunteer Board to have another vibrant year, and to help me complete my second and last term as your president.

We adopted a new process to handle all incoming funding. This newly improved process allows us to use a concerted effort to help and support our hospital and staff to better serve our patients and community while at the same time, being able to maintain oversight of our overall financial responsibility.

We had several very successful fundraising sales in 2013, specifically, the uniform sales which indeed exceeded our own expectations. Many thanks to staff and volunteers for their continued support.

While we miss our beloved director, Susan Hester, and the manager of Volunteer/Community Services, Marie Johnson, who both retired in the summer of 2013, we are welcoming our talented new staff, Chris Gage, director of Volunteer & Retail Services, Natalie Leary, Volunteer Services specialist, and Catherine Allen, Volunteer Services representative. From them, I can see a new chapter is now being formed.

In the meantime, we also have several active members who retired from the Volunteer Board this year. Ann Wyker, Charlotte Luke and Rosemary Kenny made a great impact on our organization over the years. We wish them all the best.

Lastly, I would like to inform you that we also lost a former Board Member and active volunteer this year, Sara Pierson. Sara was our treasurer on the Volunteer Board. We miss her and will remember her forever.

Looking forward, I am just as thrilled as you are. Our organization is forming a new leadership team to support us, guide us and help us create new opportunities. I wish you all the best.

Timothy Lee,
Former Volunteer Board President (2012 – 2013)