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Emergency Department Care

Timely and effective care in hospital emergency departments is essential for good patient outcomes. Delays before receiving care in the emergency department can reduce the quality of care and increase risks and discomfort for patients with serious illnesses or injuries. Waiting times at different hospitals can vary widely, depending on the number of patients seen, staffing levels, efficiency, admitting procedures, or the availability of inpatient beds.

The information below shows how quickly our emergency departments treat patients who compared to the average for all hospitals in the U. S.  Please note that since the (1)Raleigh Campus, Brier Creek, North and Garner emergency departments are included under the same Medicare provider number, the data below represents all of these emergency departments rolled into one.  The (2)Cary Hospital and Apex emergency departments also share a provider number, so their data is combined as well.

 Data represents a rolling year October 1, 2012 through September 30, 2013

Average (median) time patients spent in the emergency department, before they were admitted to the hospital as an inpatient

  • This shows the average (median) time patients spent in the emergency department--from the time they arrived to the time they left the emergency department for an inpatient bed. This number only includes patients who were admitted to the hospital as an inpatient. It doesn’t include those people who went home.
  • Long stays in an emergency department before a patient is admitted may be a sign that the emergency department is understaffed or overcrowded. This may result in delays in treatment or lower quality care.
Raleigh Campus1 - 405 min
Cary Hospital2 - 360 min
All Hospitals - 274 min
     Lower numbers are better.

Average (median) time patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room

  • This shows the average (median) time patients spent in the emergency department--from the time the doctor decided to admit them to the time they left the emergency department for an inpatient bed.
  • Delays in transferring emergency department patients to an inpatient unit may be a sign that there’s not enough staff or there’s poor coordination among hospital departments. Long delays can also create more stress for patients and families.
Raleigh Campus1 - 160 min
Cary Hospital2 - 154 min
All Hospitals - 98 min
     Lower numbers are better.

Average time patients spent in the emergency department before being sent home

  • This measure shows the average (median) time in minutes that patients spent in the emergency department – from the time they arrived to the time they were sent home. It does not include patients who were later admitted to the hospital as inpatients, admitted for observation, transferred to another acute care hospital, or who left without being seen by a licensed provider.
  • Long stays in the emergency department before a patient is sent home may be a sign that the emergency department is understaffed or overcrowded. This may result in delays in treatment, increased suffering for those who wait, and unpleasant treatment environments.
Raleigh Campus1 - 194 min
Cary Hospital2 - 166 min
All Hospitals - 134 min
     Lower numbers are better.

Average time patients spent in the emergency department before they were seen by a healthcare professional

  • For patients who were later sent home from the emergency department, this measure shows the average (median) time in minutes, from the time they arrived until the time they were seen by a healthcare professional. It does not include patients who were admitted to the hospital, who died in the emergency department, or who left without being seen.
  • Delays in being seen by a healthcare provider may be a sign that the emergency department is understaffed or overcrowded. This may result in delays in treatment or lower quality care. In addition, long delays can create more stress for patients and families.
Raleigh Campus1 - 58 min
Cary Hospital2 - 38 min
All Hospitals -26 min
     Lower numbers are better.

Average time patients who came to the emergency department with broken bones had to wait before receiving pain medication

  • For all patients 2 years and older who came to the emergency department with a broken arm or leg, this shows the average time they waited before receiving pain medication. Lower numbers are better
  • Long waits before a patient is treated may be a sign that the emergency department is understaffed or overcrowded. For patients with broken bones, long waits without pain medication cause unnecessary increased suffering.
Raleigh Campus1 - 61 min
Cary Hospital2 - 52 min
All Hospitals - 57 min
     Lower numbers are better.

Percentage of patients who came to the emergency department with stroke symptoms who received brain scan results within 45 minutes of arrival

  • This measure shows the percentage of emergency department patients with stroke symptoms who received brain scan results (to diagnose whether and how severely a stroke occurred) within 45 minutes of arriving at the emergency department.
  • People who suffer from strokes need to receive treatment immediately to lessen the amount of brain damage that occurs with any stroke. Before treatment can be provided, a scan of the brain must be taken to determine the type and severity of the stroke.
  • Long waits may be a sign that the emergency department is understaffed or overcrowded and can lead to delayed diagnosis and treatment and may lead to further brain damage.
Raleigh Campus1 - n/a
Cary Hospital2 - 77%
All Hospitals - 57%
     Higher numbers are better.

Please Note
1. Raleigh Campus, Brier Creek, North and Garner emergency departments are included under the same Medicare provider number, the data above represents all of these emergency departments rolled into one.
2. Cary Hospital and Apex emergency departments also share a provider number, so their data is combined as well.