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Patients & Visitors

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Your Health Care Team

Medical Staff

The doctor who admits you is responsible for your care while you are here.  As coordinator for your treatment, this person should be consulted if you have questions about your medical condition.

 

Nursing Staff

A team of professional registered nurses, licensed practical nurses and nurse assistants, provides nursing care 24 hours a day.  A nurse manager is responsible for directing and coordinating nursing care on each unit.

 

Imaging Services (Radiology)

If you are scheduled for a radiology procedure (an X-ray, MRI or CT scan, for example), Radiology staff members will escort you through the process.  Following your test, a specially trained doctor, called a radiologist, will read the X-rays and discuss the findings with your physician.  Your doctor will then talk with you about the results of the test.

 

Case Management

WakeMed's case management services are provided by teams of care coordinators (registered nurses) and social workers.  Their goal is to make sure quality care is provided, both during your hospital stay and after discharge.

 

Spiritual Care

WakeMed's department of Spiritual Care provides spiritual guidance and support for you and your family or friends during your hospital stay, 24 hours a day, seven days a week. 

 

Patient Financial Services

Patient Financial Services can answer questions about your hospital bill and help interpret financial policies and billing procedures at WakeMed.

 

Environmental Services

A member of the Environmental Services department cleans your room daily.

 

Volunteer Services

Many local residents volunteer each day at WakeMed.  They perform valuable services, such as providing clerical support, delivering patient mail, staffing the Critical Care Family Waiting Room and delivering flowers to patients.

 

Ethics Committee

There may be a time when you have to make a difficult health care decision for yourself or a loved one.  The Ethics Committee is here to help you.  The group includes doctors, nurses, a hospital chaplain, and representatives from medical social work, administration and the community.  They are trained and prepared to listen to your case objectively, helping you make the best decision possible.

 

Other Personnel

During your stay, many other health care professionals may visit you.  In addition, the WakeMed family includes many behind-the-scenes workers, like engineers, secretaries and food service workers who contribute greatly toward your well being while you are here. 

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