Commitment to Quality

Our mission at WakeMed is to provide outstanding and compassionate care to all who seek our services and the wellbeing of our patients and their families is the top priority.

As a system, we are committed to providing the safest, highest quality care and reporting publicly on our performance. Each hospital in our system works to meet that goal through:

• SAFETY – Our goal is to make your stay as safe and comfortable as possible - your health and safety are our top priority.
• QUALITY – We strive to provide the right care to the right patient at the right time every time.
• PATIENT EXPERIENCE - We understand that technical excellence at delivering care is only part of the picture. Patients, family members, and visitors expect and deserve an equally high level of compassion, communication, respect, and comfort.

Providing quality healthcare includes making sure patients and their loved ones have the tools to stay safe in the hospital.  Patients and their families should always know what they can and should expect from their healthcare provider, the questions to ask, and how to get help in the hospital.

Being an advocate for our patient's health also includes ensuring access to resources that promote informed decision making.   When considering where you or your family will seek healthcare services, there are many different quality indicators to consider and there are many different organizations trying to simplify hospital quality measurement.  The idea behind ranking quality and safety measures is for top performance to become the norm and not the exception.  We believe this is an excellent goal and it is something we are committed to for all of our patients. 

For a straightforward and complete picture of hospital quality based on data gathered from patient charts it is always best to go straight to the source and review publicly reported data on key clinical measures and satisfaction compiled by the U.S. Center for Medicaid and Medicare Services.

For your convenience, we have compiled the most recent WakeMed data reported to the Center for Medicaid and Medicare Services.