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Commitment to Quality

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Patient Satisfaction

Actively Listening to Patients

At WakeMed Health & Hospitals, we are focused on quality outcomes, patient safety, and wholeheartedly doing the right thing on behalf of our patients at all times.

We understand that technical excellence at delivering care is only part of the picture. Patients, family members, and visitors expect and deserve an equally high level of compassion, communication, respect, and comfort.

The Wake Way is the foundation of who we are at WakeMed, and exemplifies how we treat one another, our patients, visitors and the communities we serve.  It is what sets us apart from other health care organizations and is the philosophy that ensures we keep our eyes on quality outcomes and service excellence at all times.

HCAHPS Survey

Like most U.S. hospitals, we use a standardized tool called Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS) to measure aspects of the care experience and identify areas for improvement.

HCAHPS (pronounced "H-caps") is a standardized, random-sample telephone survey tool measuring patients' ratings of their hospital experience. 

All results  are publicly reported on the U.S. Center for Medicaid and Medicare Services' Hospital Compare web site where other hospital results can be found as well. HCAHPS allows hospitals to publicly report and compare their results with more than 3,700 hospitals locally, regionally and nationally.

Data is based on 341 random survey results as reported to the U.S. Center for Medicare and Medicaid Services (CMS).  Data was compiled by CMS approved vendor Professional Research Consultants, Inc. (PRC) between
October 1, 2012 to September 30, 2013 and is the most recent data publicly available.


Patients who reported that their nurses "Always" communicated well.
     Higher percentages are better.

Raleigh Campus - 82%
Cary Hospital - 79%
All Hospitals - 79%

Patients who reported that their doctors "Always" communicated well.
     Higher percentages are better.

Raleigh Campus - 81%
Cary Hospital - 79%
All Hospitals - 82%

Patients who reported that they "Always" received help as soon as they wanted.
     Higher percentages are better.

Raleigh Campus - 67%
Cary Hospital - 64%
All Hospitals - 68%

Patients who reported that their pain was "Always" well controlled.
     Higher percentages are better.

Raleigh Campus - 75%
Cary Hospital - 73%
All Hospitals - 71%

Patients who reported that staff "Always" explained about medicines before giving it to them.
     Higher percentages are better.

Raleigh Campus - 67%
Cary Hospital - 62%
All Hospitals - 64%

Patients who reported that their room and bathroom were "Always" clean.
     Higher percentages are better.

Raleigh Campus - 57%
Cary Hospital - 66 %
All Hospitals - 73%

Patients who reported that the area around their room was "Always" quiet at night.
     Higher percentages are better.

Raleigh Campus - 66%
Cary Hospital - 60%
All Hospitals - 61%

Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.
     Higher percentages are better.

Raleigh Campus - 87%
Cary Hospital - 89%
All Hospitals - 85%

Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
     Higher percentages are better.

Raleigh Campus - 71%
Cary Hospital - 71%
All Hospitals - 71%

Patients who would definitely recommend this hospital.
     Higher percentages are better.

Raleigh Campus - 78%
Cary Hospital - 76%
All Hospitals - 71%

 


 

 

 

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