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Patient Experience Excellence

PRC Awards 2013

Each year, Professional Research Consultants (PRC) recognizes those healthcare organizations that have excelled in creating excellent experiences for patients, as well as making their organizations a better place to work and practice medicine.

Several WakeMed departments/units were honored for creating excellent experiences for patients as well as making our organization a better place to work and practice medicine..

The 2013 awards were based on data collected throughout 2012. They are based upon the percentage of patients who rate their inpatient or outpatient hospital experience as "Excellent."

Since 2006, PRC and WakeMed have been partners in conducting ongoing patient surveys to determine and track patients' perceptions of the care they received.

Crystal Award Winner: Neonatal Intensive Care Unit - Raleigh Campus 
We are proud to announce that our NICU had the highest patient satisfaction score of any NICU for 2012. The PRC Crystal Award is given to a department that maintains scores in the 100th percentile or has the highest score of any NICU. Our NICU maintained scores in the 90th percentile all year and had the highest score of the 29 NICUs surveyed across the country.

5-Star Award Winners
Cath Lab - Raleigh Campus
NICU - Raleigh Campus
Day Surgery - North Healthplex
ENT - North Healthplex
Outpatient Services - North Healthplex
Imaging Services - Apex Healthplex
Emergency Services - Brier Creek Healthplex
Outpatient Services - Brier Creek Healthplex
Outpatient Rehab - Clayton Medical Park
Outpatient Services - Clayton Medical Park
Imaging Services - Brier Creek Medical Park

These units scored in the top 10 percent - above the 90th Percentile for 2012.

4-Star Award Winner: Outpatient Services - Cary Hospital

Outpatient Services - Cary Hospital scored in the top 25 percent, with scores between the 75th and 90th percentile for 2012.



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