For Our Patients

In order to reduce the spread of infection during flu season, please note: Visitation is Restricted No visitors under the age of 18 are permitted. No visitors who are experiencing fever, vomiting, diarrhea, cold or flu-like symptoms are permitted. Each patient should only have 1-2 visitors at a time. Keep Your Hands Clean All visitors, physicians and employees must wash their hands with either soap and water or antibacterial hand gel before entering a patient room. Thank you for your cooperation as we work to keep our patients and visitors safe. Children's Emergency Care Despite flu-related visitor restrictions at hospitals across the nation, kids still need emergency care. WakeMed Emergency Departments maintain an open door policy.  Click here to learn more.

Welcome to WakeMed. 

Please know that we are committed to providing you with the finest quality medical care.  Our pledge to you includes offering some of the most advanced medical care in the Southeast and providing a dedicated staff of more than 5,600 registered nurses, technologists and support staff. 

Over 1,000 physicians, including many who are on the teaching faculty at the University of North Carolina at Chapel Hill, round out our team of medical caregivers. 

In addition to serving your health care needs, we want to make your stay as pleasant and comfortable as possible.  Please utilize the page navigation to the left to learn more about the services provided for our patients.  If you have any questions, please do not hesitate to contact us.

Thank you for choosing WakeMed.  We look forward to serving your health care needs. 

Compliments & Concerns

WakeMed encourages the involvement of patients and their authorized representatives in all aspects of their health care experience. 

In fact, feedback about how we are doing is very important to the staff at WakeMed.  It not only helps with our ongoing quality improvement initiatives, it helps us to recognize those who have provided outstanding quality of care and service. 

Please feel free to share your compliments and concerns with the staff delivering your care, the department manager, or WakeMed's Chief Operating Officer at 919-350-8104.  If you have a concern regarding the quality of your care or about patient safety, and our management staff has been unable to help you resolve that concern, you may contact the Joint Commission's Office of Quality Monitoring by calling 1-800-994-6610 or by e-mailing complaint@jcaho.org.

• For an explanation of your rights and responsibilities as a patient at WakeMed,   click here.
• For an explanation (in English and Spanish) of WakeMed's Patient Financial Policy,  click here.
• To learn more about WakeMed's practices and procedures regarding patient safety,  click here.