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News / eMinute Newsletter

New & Noteworthy

Wake Way 2 Excellence Update: Surgical Services Work Begins

In December, we held the first Rapid Process Improvement Workshop (RPIW) for our Surgical Services Value Stream. A team of 9 staff members, including a physician, nurses and surgical techs, spent a full week analyzing the current surgical cart preparation process with a goal of ensuring accurate, complete and defect-free carts based on requirements stated on the preference list. Some of the changes identified include:

Altering the time that case carts are prepared to allow the sterilization process to catch up and have more instruments available
Developing standard work related to preference lists
Optimizing supply layout to reduce staff walking distance and the time required to pull cases

These changes are being implemented and we will be tracking and reporting progress in the coming months. Many thanks to all of the session participants and all involved in leading these efforts.
Our Wake Way 2 Excellence work continues and a second RPIW will be held for our WakeMed Physician Practices value stream in January. The event will focus on improving the physician referral process to WPP specialty practices.

WakeMed Earns Quality Designations from BCBSNC, Cigna

We are proud to announce that WakeMed has been designated a Blue Distinction Center+ by Blue Cross Blue Shield in the following areas:

  • Bariatric surgery
  • Maternity services
  • Cardiac care

We also earned Cigna Center of Excellence designation in:

Raleigh Campus:

  • C-Section & Vaginal Delivery
  • Hip & Knee Replacement

Cary Hospital:

  • Bariatric Surgery
  • C-Section Delivery
  • General Cardiac Medical
  • Hip & Knee Replacement

Clinical & Regulatory Updates

WakeMed Expands Behavioral Health Holding Areas

To better serve behavioral health patients who cannot immediately be transferred to an appropriate behavioral health/psychiatric facility, we have recently designated additional behavioral health holding beds at Raleigh Campus and are working on a similar area at Cary Hospital. An extension of the emergency department, these beds provide behavioral health patients a safe place to stay until they can be released home or be placed at an appropriate behavioral health/psychiatric facility. Staff in these areas are trained to work with patients who suffer from mental health disorders. Work is also underway at Raleigh Campus for a solution for pediatric behavioral health patients. Please note that behavioral health/psychiatric services are only offered at WakeMed facilities on a consultative basis and patients cannot be admitted or transferred to these beds from other facilities. Protocols are in place with our standalone emergency departments to ensure patients awaiting transfer to a behavioral health/psychiatric facility be transferred to Raleigh Campus or Cary Hospital when appropriate. Since we are not a licensed inpatient psychiatric facility, admission or transfer of patients who did not initially present at a WakeMed facility would be an EMTALA violation.

Expanded Cary Hospital OR Call Coverage, Weekend Hours

To better serve our physician partners and patients, on January 9, 2016, Cary Hospital will introduce a new OR call schedule and expanded weekend availability. Two rooms are now open and staffed on weekends from 7:30 am to 6 pm:

One room will be blocked for general, gyn, and endoscopy cases
The second room is open for orthopedic emergencies and other emergency cases.

Call teams will be staffed Monday - Friday on two shifts (3 to 11 am and 11 am to 7 pm shift) and enhanced staffing will be available from 3 to 11 am with the ability to run four rooms until 7 pm and two rooms until 10:45 pm. With the addition of the call team, there is the capability of opening one emergent room if needed for a life or limb threatening emergency. Please contact Nell Panten, DNP, MSN, RN, at 919-350-2425 or at with questions or concerns.


Organizational Updates

Welcome New Medical Staff Officers & Department Chairs

Welcome to the new members of our Medical Executive Committee, including a number of new at-large members and department chairs. View the full list.

Charles Harr, MD, Named Raleigh Campus Executive Medical Director

Charles (Chuck) D. Harr, MD, will join WakeMed on January 18, 2016, as the executive medical director at WakeMed Raleigh Campus. Dr. Harr will serve as the dyad partner with Vicki Block, senior vice president & administrator, Raleigh Campus, as well as a practicing surgeon, bringing more than 25 years of experience performing cardiac, thoracic and vascular surgical procedures. Read the medical staff update for more information about Dr. Harr and his new role.

Other Highlights & Reminders

Have You Registered for UpToDate?
UpToDate Anywhere gives you access to evidence-based clinical content when and where you need it and is available at no charge to members of the WakeMed medical staff. With UpToDate, clinical decision support is as close as your smartphone, tablet, or computer. Follow this tip sheet to register and to receive CME credits as a Provider when you use UpToDate.

WakeMed Partners with Cambridge Village

WakeMed has partnered with Cambridge Village Retirement Living to bring several key WakeMed services and experts directly onsite in Cambridge Village to promote healthy aging and aging in place. See the brochure for additional details.

WakeMed Nursing Annual Report Now Available

The WakeMed Nursing 2015 Annual Report is now available online. This year’s report is dedicated to our Magnet journey and some of the exceptional people and exemplars that were integral to our success.




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