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News / eMinute Newsletter

New & Noteworthy

A Message from Donald GintzigGintzig Donald
Work has begun on the Wake Way 2 Excellence, a unique process improvement method that will help us increase patient safety, drive out waste and improve affordability as we work toward our 10 aspirational goals. The Wake Way 2 Excellence will combine WakeMed's culture with lean principles, resulting in a more effective health system driven by quality outcomes. We have partnered with Seattle-based Virginia Mason Institute (VMI). Training is underway for our executive team and other leaders will be included in the coming months. Over the next three years, VMI will provide coaching and support as we work to scale up this process improvement method and tailor it to meet our needs. Physician engagement is vital to our success, so stay tuned for more information and opportunities to get involved.

– Donald

WakeMed’s New Decision-Making Structure
WakeMed’s new decision-making structure is streamlining how we make strategic and operational decisions while improving transparency. The structure includes two teams that make high-level decisions involving multiple enterprises, require large financial investment or impact many people:

  • Strategic Leadership Team (SLT): Makes strategic, systematic decisions in support of the organization’s long- and short-term goals.
  • Operational Leadership Team (OLT): Focuses on system-wide operational decisions. Among the members are physician leaders (executive medical director) in dyad partnership with the administrator for each of our four primary enterprises (Raleigh Campus, Cary Hospital, WakeMed North and Ambulatory Services & Physician Practices).

The work of these teams will impact the future direction of our organization, and their progress will be shared regularly. They will evaluate new initiatives and ideas, involving staff and physicians in developing and leading those put into action.

Clinical & Regulatory Updates

Need Access to Epic? epic for eminute
Visit to register for an Epic CareLink account, which will provide easy remote access to your patients' WakeMed health records. Epic CareLink has replaced our remote access product. Click for a Quick Start Guide or Full User Manual. Questions? Call Physician Relations at 919-350-7572.

ICD-10 Implementation Update
The U.S. Department of Health & Human Services requires that the United States adopt the ICD-10 procedure and diagnosis coding system by October 1, 2015. In preparation, WakeMed has re-convened the leadership work group and is planning training opportunities. More details and a full training schedule will be shared soon.

Transition to Eliminate Hospital-based Charges for WakeMed Physician Practices
In order to provide greater value to our patients, WakeMed is converting many WakeMed Physician Practices (WPP) locations that operate as provider-based Hospital Outpatient Departments (“HOPD”) to non-provider based physician practices. This means there will no longer be a hospital-based charge (facility fee) associated with patient visits. The following clinics will make this transition on April 1:

  • WPP – ENT, Head & Neck Surgery
  • WPP – Neurovascular Surgery
  • WPP – General Surgery & Trauma
  • WPP – Urology
  • WPP – Vascular Surgery

After April 1, the only WPP groups that will retain HOPD status are as follows:

  • WPP – Pediatrics (Andrews Center)
  • WPP – Gastroenterology (Andrews Center)
  • WPP – Obstetrics & Gynecology (Andrews Center)

2015 Is a Joint Commission Year
WakeMed will be surveyed by The Joint Commission in the fall of 2015 – most likely in September. This year, Raleigh Campus and Cary Hospital will be surveyed separately. VHA is conducting a mock survey this month to identify opportunities for improvement. Look for more updates about preparation efforts in the coming months. We appreciate your attention and assistance!



Organizational Updates

Join Us for Doctors’ Day
Please join us for a complimentary meal as we celebrate Doctors’ Day on Monday, March 30:

Cary Hospital
Appreciation Breakfast, 7:30 to 9 am, Conference Center

Raleigh Campus
Appreciation Lunch, 11:30 am to 1:30 pm, Conference Dining

Need Epic Support? Call the Epic Help Desk
Epic Help Desk: 919-350-8700, option 2. A dedicated Epic Help Desk has been established to ensure continued success with our new electronic health record system. If you encounter issues or problems with Epic, a team of credentialed trainers is just a phone call away and can remotely view provider PCs to resolve issues.

WakeMed North Update
Construction of the Women’s Hospital at WakeMed North is nearly complete, and we await our final inspections before opening day, May 11, 2015. A team of seven talented OB hospitalists has been hired to provide inpatient care. They will work closely with community physicians to provide seamless care for patients and be available 24/7 in case of emergencies. The hospitalist team will be led by Seth Brody, MD, MPH, executive medical director of the Women’s Hospital, and Karen Bash, MD, program director of OB hospitalists.

Welcome New Medical Staff Members
Welcome to new medical staff members who were approved by the MEC in February 2015. Click to see the list.

Other Highlights & Reminders

Save the Date: Full Medical Staff Meeting
The next full Medical Staff Meeting will be held on Monday, April 20, at 7 pm. Guest speaker Dana Simpson of Smith Anderson Law Firm will discuss potential cost and quality effects of current legislation.

Conference Dining Hours Raleigh Campus Conference Dining has new hours:

Breakfast: 7 to 8:30 am Lunch: 11 am to 1:30 pm

As a reminder: Please remember to swipe your ID badge to pay for your meal. We appreciate your cooperation.




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