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Patients & Visitors

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Contacting & Visiting Patients

Our Locations
Find directions, parking and lodging information for our facilities.

Visiting Patients
WakeMed does not have specified visiting hours at any of our facilities. Friends and family are welcome to visit a patient at any time in accordance with the patient's wishes. We recognize that family members and friends of all ages provide special support, comfort and important information during the care experience, and we consider them members of the care team. We also welcome children and ask that they remain with an adult at all times during their visit.

Please note: If you or your children currently have an acute illness with any of the following symptoms, please do not visit WakeMed out of respect for our patients.

  • Sore throat
  • Fever
  • Headache
  • Couging, nasal drainage, or stuffy head
  • Generalized body aches
  • Diarrhea within the past 24 hours
  • Vomiting with the past 24 hours

patients & visitors

For a list of local hotels/motels for out of town visitors

Gift Shop
WakeMed Gift Shops sell plants, flowers, balloons, a large variety of gifts, snacks, beverages, magazines, personal toiletry items and greeting cards.  We also offer products to support the care needs of new moms and babies, children, physical rehab patients, cancer patients and more.

Email a Patient

Well-wishers can send patients messages by filling out and submitting an electronic message form.  The message is sent to Volunteer Services, where a staff member prints it on custom stationery and delivers the message to the patient.  Email messages are delivered Monday through Friday during regular business hours, along with postal mail and flowers.

Postal Mail
Letters and packages for patients are delivered Monday through Friday by WakeMed volunteers. Letters and parcels that arrive after patients have left are forwarded to their homes. You can leave outgoing mail at the nurses' station or give it to a volunteer. A mailbox is located just outside the Visitor Entrance.

Well-wishers may send mail to patients at the main WakeMed mailing address.  Please make sure you know the patient's full name.  The mail will arrive at the patient's room faster if our volunteers can match the name on the incoming mail to the patient's name in our computer system:

Raleigh Campus

[Patient's Full Name]
[Room number if known]
3000 New Bern Avenue
Raleigh, NC  27610

Cary Hospital

[Patient's Full Name]
[Room number if known]
1900 Kildaire Farm Road
Cary, NC 27518


© WakeMed Health & Hospitals, Raleigh, NC  |  919.350.8000