Physician Relations & Business Development
Objectives & Responsibilities
Our Physician Relations and Business Development department aims to cultivate a positive, open and helpful communication stream with referring providers and their practice. We hope to further enhance the services providers need and expect when referring their patients to WakeMed.
Benefits you can expect:
- A single point of contact to listen to your concerns, suggestions and needs
- Assistance with managing various referral options
- Timely and relevant news featuring WakeMed services and programs
- Ongoing updates on changes to access, locations and providers
- Consistent and reliable follow-up through a WakeMed specialist dedicated to your practice
Meet the Team
Rosemarie Brady, MA
Kyle Clise, MBA, MHA
Jonathan DeFoto, MBA-HA, RDCS, RVT
Tracey Fisher, MBA
Find What You Need
LuJuana Anderson
For administrative support, please reach out to LuJuana Anderson. As the departments Physician Relations Representative, LuJuana works closely with the Business Development and Physician Relations Team providing day-to-day administrative support, coordination, compliance oversight and troubleshooting of care delivery barriers.
For high priority/urgent issues, please call 919-350-8700. If this is not a high priority/urgent issue you may email the Service Desk at ServiceDesk@wakemed.org for assistance with technical support, patient records, order placement, referrals or password support.
CareLink is a web-based practice portal designed to improve communication and enhance patient care. This tool provides real-time, secure Internet access to patient information and physician schedules. Use it to view and print patient clinical data as well as communicate with WakeMed physicians and practices.
WakeMed CareLink facilitates the following:
- Making a referral, placing a radiology order and tracking the progress of your requests
- Viewing patients’ medical records within our EMR system, including visit summaries, progress notes and results
- Monitoring and receiving alerts about patient care at WakeMed.
We look forward to working with referring providers and their staff. If you are a practice or provider and would like to receive more information, please fill out the form below and our representative will be in contact with you as soon as possible.
Hyperdrive is a great option for practices and providers who perform surgical cases at one of our many locations. Request Epic Hyperdrive access.
Please be aware that all orders placed by an RN or APP will not require a second sign by the physician, however, all orders placed by staff that are not an RN or APP will require a second signature for the orders to be active. This means that the physician will need to access their Epic In Basket to review and sign each case request.
Steps for EPIC Hyperdrive access:
- Please have each user requesting access complete this link in its entirety.
- Please know that it can take up to two weeks to receive your username, which is required for access and training.
- Once access is granted, we can set up EPIC training by our Education Team (if needed) or training can be completed internally by your own team.
Please visit our comprehensive list of insurances accepted at WakeMed: https://www.wakemed.org/patients-and-visitors/billing-and-insurance/insurance-we-accept
WakeMedU, our learning management system, provides Medical Staff members a centralized location for all training, compliance and development requirements.
As a member of our Medical Staff, all official WakeMed communications will be disseminated through your WakeMed email. This protects and preserves the security of our networks sensitive data and our shared patients PHI. Please familiarize yourself and check your WakeMed email often to stay abreast of Medical Staff requirements and training.