I was very happy with the doctor's ability to listen to my questions and answer them and take time to explain and discuss options and give his opinion on the best way to treat things.
The care I received
I appreciate the timeliness of scheduling an appointment and the efficiency of the staff. Dr Overton was thorough and did not appear rushed.
Dr. Overton is very understanding and empathetic since having his child. Not saying he wasn’t before but that having a kid has made him a better doctor and can relate better.
The entire team was amazing at this location - from the person who checked me in, to Geri (the nurse), as well as Dr Overton.
Everything was good
The check in lady was awesome and Drr Overton has changed my life. I feel like a new person. I have told a lot of people about him.
Dr. Overton is concerned with my overall health. It's very easy to talk with him about my concerns.
Dr. Overton listens to what you tell him. He cares about you and after hearing everything he then discusses his recommendations.
Everything was great
Treatment of problem solved.
Treated me like I had a brain and wasn't condescending like some doctors.
Overall excellent experience.
Every one is very professional but very friendly. They make you feel very relaxed. Both Dr. Overton and his PA, Aaron are very good..
Dr Overton
Excellent customer service and very well organized
I feel fortunate to have found Dr Overton. He is a good listener and takes time to explain medical details and best treatment approach. He is kind and caring and I would highly recommend him to anyone.
Dr. Overton and his staff are top notch! The kindness and they displayed while I was there is beyond compare. I was so nervous about the issue I was having, however Dr. Overton quickly put my fears at rest. Again, his staff has a hand in the office running as smooth as it does too. They as awesome! Thank you!
All the staff
Great experience! Also, the audiologist was amazing and very kind :)
The overall experience with every one on site was excellent!
We really appreciate the professionalism, kindness and care that Dr [] provides. We like to call him “Dr Hope” as he is helping me get thru my []
the whole team was great.
The PA and Dr. Overton and the Audiologist and student. All were very good and very helpful with the problem.
Dr. Overton is an amazing specialist, he always goes above and beyond to explain everything in details, and solve any issues .
The entire staff was very friendly and made Jack feel very comfortable and not scared at all.
Everything!!!!!!!
The kindness and care that was shown to me during my visit. The staff went above and beyond to help me with my medical issues.
Dr Overton was outstanding!
Excellent facility and staff.
Very welcoming and thorough medical care
Very good overall
This has been the easiest, most direct process I have experienced with medical consultation and treatment. 10 out of 10, would surgery again.
very please explain srugey .
During my several stays at Wake Med, l found the staff caring and professional.. Top notch.
During my visit, I felt great attention from the whole team. The team was very courteous and very helpful.
Dr. Overton was very informative about my condition and the risks of surgical correction as opposed to observation of condition over time.
Everyone was nice and conducted themselves in a professional manner.
Dr Overton takes time to explain everything to you with options as well
Communication the staff did with the parents and making sure we had everything for the surgery
Audio exam was comprehensive.
Dr Overton was just excellent
I appreciate Dr. Overton genuinely listening to my concerns, referring for sleep study when not overtly indicated and subsequently performing tonsillectomy based on results. Post surgery I needed to contact the ENT on call after hours and that process was overall easy and my call was returned quickly.
I really like that a PA came in to do the initial work up. I find that NPs and PAs are able to take time to talk things through. I think drs would do the same if they weren’t on such a tight schedule.
The Doctor was very patient and deliberate in his task. I anticipate that my ear will look nearly normal.
Total experience.
Professionalism of the team and their courtesy
Aaron, the PA, was amazing. He spent lots of time with us and explained so many details and answered our questions. We were so appreciative. He communicated our conversation results to Dr. Overton, which made our time with him evwn more productive.
Listening to what was happening to me.
The courtessiness
There wasn't just one thing everything was outstanding
He took the time to explain the surgery and fill in some blanks about the treatment I had received.
All was very good
Dr Lewis is great and the staff too I highly recommend.
Dr. Overton was so gentle with my [] old. He is an exceptional physician and I would recommend to anybody!
Dr. Overton is an Awesome Doctor. He really takes the time to listen to his patients. He was also my son’s surgeon, as well as my ENT. I’m glad to have found a really great Doctor!
Every thing he is a great DR
All things considered I felt safe and confident in my care.
Everything
I was told I might have to go to another facility in Raleigh, but he agreed to treat me with almost no notice given. I cannot say enough about how much I appreciate his willingness to take care of me as a walk in.
His compassion and care
Excellent Care
The care given by the nurses
Friendly and efficient staff. Clean facility. Excellent doctor.
Location is convenient. Scheduling process and service are great
The staff was excellent. The doctor was fantastic. The experience was A+.
Very knowledgeable, understanding our concern, empathy, didn't rush us, and how he explained the information to us. You can tell he read my chart before seeing me. Great doctor and would recommend him to anyone. I felt reassured and comfortable that things will go well with my surgery.
I really appreciate the time and explanation he gave me. Was extremely impressed With the whole visit
Tiffany Bruce-Bartley is the absolute best. She totally understands the struggle of a sick kid and getting them in for surgery ASAP. She stayed in contact with us and let us know as soon as a cancellation became available to get my child in ASAP for surgery. She is the absolute best!!!
I was satisfied with Dr.Overtons care & staffs curtsy. I would highly recommend my friends & Family to Dr. Overton
Both the PA and the MD were excellent! The check in process was easy and quick. The medical assistant that asked us the questions about medications and such was also excellent.
The entire staff is outstanding: prompt, professional, friendly and actually seem to love what they do from the front desk to the Doctor!
Dr. Overton is an excellent doctor and communicates in a friendly professional manner. Anomis [] is incredibly caring and does a great job working with her patients.
The staff is very good. The two women at the desk are great. The PA was excellent. Dr. Overton is outstanding.
Time spent, discussion and further testing.
Dr. Overton was quick to notice my response to my first post surgery follow up visit. I quickly became lightheaded and was close to fainting. He was quick to respond and was able to help me lay down and recover fast without passing out.
Dr [] and Dr Overton we’re great
Everything
Dr Overton did a great job listening to my concerns and reviewing updates from follow ups before giving his medical opinion. He was attentive and helped to dispell concerns and provide peace of mind. I appreciate both visits and the care I received at WakeMed ENT from Dr Overton and his team. Thank you.
Dr. Overton and his staff are excellent, caring, knowledgeable, and I recommend them highly.
The lady at the front desk was very friendly. The nurse and doctor as well. The appointment went above and beyond my expectations and I wasn’t there very long which was helpful since it was my third doctors’ appointment of the day. I’m very pleased!
Very good experience for me, great job
His caring nature and interest in answering questions
The overall experience was excellent, from registration to discharge. We also the audiologist who was exceptionally professional and affable. All in all, WPP ENT hit a home run! Thanks
Dr. Overton is an excellent physician. He is thoughtful, thorough and caring with very goof communication skills. I would not hesitate to reccomend him to anyone.
The teamwork of the staff was excellent and I felt confident that I was receiving the best treatment. Dr. Overton is a good listener as well as a good explainer!
The audiologist was outstanding with my child and explaining everything going on.
I was 15 min late (at least). When I got there I found out that I was even later than 8 thought., so I was even more embarrassed , the staff had even gone to the trouble of finding me an earlier date vs Sept. When I found out I could stay for my appointment I was very grateful. . Dr Overton found a piece of debris/wax in my ear. I’m sure it had been effecting my hearing.
Dr. Overton is very professional but at the same time you feel like you have a friend to talk to. Everyone from the two ladies at the front desk to the nurse and Dr Overton you feel special. So glad to be a patient there.
Short wait time to see the Dr. and pleasant staff.
That the doctor was willing to work with our situation and make suggestions and have a back up plan incase the situation occurs prior to surgery.
Dr Overton did my son’s [] a few months back. He was totally awesome and explained everything to me. I therefore, was very comfortable seeing him for my own health issues. He was very informative and explained everything in detail. I was extremely satisfied with his medical care.
Everything excellent 👌 Thank you
Everyone was wonderful. Thank you for providing such excellent care to my daughter!!
Dr. [] was amazing and very tentative, Dr Overton was great, and all the staff are amazing.
Yes. It was a good follow up appt, he liked the progress I made since surgery, was genuinely concerned about how I was doing, moved forward on getting me the speech therapy I felt had been delayed.
Excellent rapport and communication! Kind, personable, and efficient. Not rushed. Knowledgeable and caring when addressing my health concerns.
Very concerning about my health and VERY “ We handling this “ to make sure I would get comfortable
Excellent care from beginning to end
Ashton, the audiologist is wonderful!!
Personnel
Dr Overton was very caring and knowledgeable
Every body was very nice
Friendly, open
He is out standing Dr very nice and understanding
Excellent experience.
Everything! Best ENT experience ever.
The entire team did an excellent job - scheduling, registration, nurse and doctor.
Dr Overton and Ashton both were very professional and cared about the service they provide
Extremely impressed with Dr. Overton - his personable and caring attitude. He looked me in the eye and strong handshake and first words “How are you doing?” made me know for certain I came to the right place, when the day before I had just been informed that I had [] and was still in shock.
Dr Overton is the ONLY Dr that I trust at Wake Med!!!!
In and out of appt time
Visit to office was excellent; doctor and staff were exceptional. Questions were answered and extra time spent answering questions. I liked not feeling rushed or hurried.
Dr. Everton was very congenial clear in sharing the results of the test and possible future procedures.
Dr. Oberlin's approach to sharing information was greatly appreciated as it helped to reduce my anxiety. He shared images on the monitor and explained what they were in a practical way that was non-condescending, which is rare!
Very professional
I felt the doctor and nurse were both very helpful and caring. this was my first visit and I was very nervous and appreciated the caregiver’s kindness
Super nice staff.
Dr Overton
Dr. Overton, took time to explain how we should handle any further nosebleeds. The only thing was the cause of the nosebleeds was never discussed. I really liked the facility and staff. I really felt cared for while there.
