I really appreciated the person who helped me sign in on the computer. He was super friendly. Everyone was also - but he stood out.
Dr. Rubens is always courteous, friendly, & caring. Rene is amazing as well.
Team, care, instructions
I think Dr. Rubens care about my health.
Kind and compassionate
Flexibility of scheduling
Perfect!
I have been to this practice several times over a two year period, always very efficient!
Everything
Dr. Rubens is the most professional, best experienced, and smart doctor.
Everything was professionally handled by the team
Dr Rubens has been wonderful in helping me deal with multiple kidney stones. I can’t thank him enough for taking such good care of me. Especially with all my allergies to medications it gets to be a real challenge.
Excellent staff and facilities. Both nursing staff and physician were very respectful and competent.
I was late for the appointment, transportation issues, and Dr. Rubens worked me in instead of making me reschedule.
I was impressed by Dr. Rubin coming to waiting room to get me!! Being a retired nurse, this is definitely not the “norm”! He was helping out the nurses. I’m sure they love to work with him!!
Dr Rubens is a great Dr. he has wonderful “bedside” manners. He is very thorough and takes the time to really listen and asks questions to make sure I understood my next steps for my procedures and my test results. A++++ His nurse Maressa was absolutely amazing! She was so patient with me via emails through MyChart and over the phone. I had an issue at checkout and she listened and made me feel “heard”. I truly wish all nurses (and staff) could be taught by her. Not just at this office but throughout Wake Med. I didn’t have any issues with anyone except the girl at checkout. Everyone else at the office was amazing! Thank you!
Dr. Rubens and his colleagues and staff have shown the professionalism and concern for my medical condition. Barb has been very helpful and responsive to my questions regarding paperwork for my job.
Great bedside manner and professionalism
Dr. Ruben' snurse was very knowledgeable, helpful and showed a lot of initiative. Very patient oriented and thoughtful. Deserves special recognition.
Dr Rubens called me on Sat to give me results of the CT taken on Friday. I appreciated that so much and he made me feel that he really cared for me and my health .
Dr.Rubens is an excellent doctor. He takes his time with you and I would recommend him to others
Easing my anxiety and taking the diagnostic process one step at a time to avoid being too invasive.
He is very nice and helpful never had any problems with him
Nurses were friendly, knowledgeable and made me feel comfortable. Everyone I was in contact with felt like friends I could rely on.
Every one was nice and respectful making my visit a pleasant one
Sensitive to my anxiety
Dr. Ruben and his staff are ALWAYS outstanding!
Dr. Rubens is by far the best there is in this field. He is very caring and explains everything to the fullest. I would highly recommend him to anyone.
Good people, excellent doctor
The entire process was awesome-from checkin, to wait time, to prep thru consultation.
From the moment I arrived the care and attention from the staff to the Nurses and Drs. were outstanding. Bravo to all of them.
Dr Rubens and his staff are excellent.
Prompt and reliable care
Dr. Rubens has amazing bedside manner. He takes the time to listen to your concerns and make you feel comfortable. He answered all of my questions and took my concerns into consideration. The staff was so friendly and kind.
Dr Brandon made sure I was follower after my visit, for the correct medication after lab results came in.
The Friends and caring of the patient
Everyone was professional and friendly and interested in me as a patient.
Very good team and very friendly
on schedule and very professional
The doctors and staff are always mindful of appointment times. No long waits.
The attention the entire staff exhibited during my visit
Good job and excellent service all the way
Yes, Dr. Reubens gave a very straightforward explanation of treatment options.
I was extremely nervous about my visit and the staff and doctor were excellent at keeping me calm and explaining everything to me and making me feel comfortable as well as making me feel I was important. I was very impressed with Dr. Ruben and his bedside manner.
The office staff were polite, friendly, and accommodating. They worked as a team and went out of their way to make me feel welcomed.
It ws all good
The kidney stone hotline availability and follow up is excellent.
Dr. Rubens was very caring and understanding. Got my tests scheduled for the same day as my appointment and called me himself with my results and treatment options. []
Dr Ruben is personable and I felt at ease I knew I was dealing with a Doctor who cared about my health. He asked questions and he paid attention to what I was saying, I recommend Dr Ruben to any man who needed a competent urologist.
Amazing care
They got me in same day. That I appreciate it very much!!! Most of the time when you go to a specialist, they are out weeks or months for an appointment.
As always, Dr. Rubens and all the staff are top notch. I cannot say enough good things about the quality of care and overall professionalism of everyone I interact with. 5+ Stars!
Friendly, cooperative, caring staff
My visit was a follow up of test result and if I had any questions. All the above questions were very good on all. Thank u
This was the best on time scheduling in my experience. In and out within less than 30 minutes.
The entire vist was outstanding from start to finish. I drive all the way from Fayetteville for this outstanding care.
Efficient and professional from start to finish.
I appreciate WakeMed, and Dr. Brandon Rubens for the high quality professional guidance.
Dr Rubens' care was outstanding and his people skills are excellent.
Everyone I spoke to were extremely welcoming and courteous. The x-ray people were amazing and quick.
Everyone in office was very professional
Dr Rueben has a great personality
Tye staff was very courteous & respectful during my visit.
I really appreciate the way my home health nurses helped take great care of me and really really made me feel comfortable.. everyone on the wakemed team was great also and I’m so thankful for all you guys help. I AM BACK BABY! Lol thank you so much 🙏🏽
The nurse was quite pleasant, comfortable and professional, and the doctor, as always was great
The communications between doctor and nurses is superior.
Courtesy and respect for my humanity
Dr. Rubens give clear explanations of processes, potential treatments, and risk-benefit analysis.
Draining bladder while under anesthesia rather than saying “stay in recovery until you pee or go home with a catheter” is just wonderful.
Dr Rubens knowledge of my issues and ability to explain to me. His logical approach in presenting treatment plan options.
All employees were fantastic, couldn't been treated better. A great team working together for the patient
The entire staff was friendly and attentive!
Follow with family
Yes he gave me alternatives about my condition
The proactive decisions as to the advice I was given pertaining to my medical history and treatment, I consider the proactive care an excellent and outstanding way to achieve positive results from necessary test, especially having been exposed to carcinogenic chemicals during my work career as a Electric Utility Lineman. exposure to PCB's were common.
Introductory interview was conducted with care and consideration.
Dr Ruben explains things in an understandable way and answered any questions I had. He also spent the time with me I needed.
All expectations met
The thoroughness of Dr. Rubens. I’m [] years old but I believe he cares about me.
Dr. Ruben’s and the staff went above and beyond to get my testing scheduled as soon as possible.
Nurses were outstanding
Dr.Rubens is amazing, he goes above and beyond for his patients. I would highly recommend him to anyone!
It was a good experience as usual.
Doctor was awesome
Facilities were clean.
Dr. and urology nurse, Barbara, worked well together.
Professional and caring service.
excellent appointment
Dr. Rubens was very friendly, efficient, and thorough. He definitely exceeded my expectations.
Everyone was professional
This visit, an annual folllow-up ( think), has been like every other visit. Dr. Rubens is gracious, warm, yet oprofessional, efficient but never rushed, and his staff are alol like him.
All was great
The support staff were very courteous and helpful when I had scheduling questions. If they did not have an immediate response, they would contact the appropriate person and would promptly reply via cell phone.
The atmosphere was very welcoming. All of the staff were friendly. Dr.Reubens was very cordial. He took time with me and was very informative about what I needed to continue to do.
Dr. Rubens was absolutely excellent! He saw my son who is [] but has []. Dr. Rubens took his time with him and listened to his complaints.
I was grateful for the practice available here. many thanks to all of them.
Dr. Rubens always shows he cares about me.
Excellent care by Dr. Rubens, Barbara, Melessa, and, during my hospital stay, Dr. [].
Dr . Rubens shows concern and care for his patients . He seeks to find the right therapeutic solutions for my care. I appreciate his medical guidance and professionalism over the years.
