Care was outstanding. Didnt feel rushed. Answered my questions. Very polite and respectful.
Staff was outstanding very helpful.
Everything was clean everyone was respectful
Everything went very well
My doctors office is a part of our family and I love that they established this type of relationship. The whole team cares about me and my wellbeing. I have NEVER had a doctors office make me feel this safe. So thanks fam!
Everyone
Physician/patient communication is excellent & Dr. Phifer provides meeded info on meds, additional treatment & tests. I am most hopeful she continues to practice at the WakeMed Primary Care location in Knightdale.
The waiting time is short . Not a long wait to be seen.
The check in process was excellent. Ms Bonnie and Ms Cindy has outstanding people skills as always makes you feel welcome. The process following that was unacceptable. I don't know what's going on at the Knightdale location , but the quality of service has decreased over the past years.
Dr. Phifer, is always on point as well as the staff.
Yes. Dr. Phifer was very thorough and concerned with some past findings and unresolved procedures. She and I discussed that the problem needed to be resolved and she immediately referred me for a CT scan that would resolved the problem. Scan done and questionable procedures was resolved. I appreciate her prompt and diligence.
Kudos goes out to Dr. Jennifer Phifer and staff.
Receptionist, Assistant doing blood work and nurse calling with medication changes ALL EXCELLENT
Dr explanations and recommendations
Communication process via patient portal.
The friendliness of the whole team, the efficiency, and the compassion of my doctor are my reasons for remaining a patient even after one bad experience years ago. Even then their focus was on my care and well-being.
Staff was very nice
Dr. Phifer is an excellent doctor. She is very thorough with my care.
Excellent services
Everything the staff do at Wakemed Primary Care-Knightdale is ALWAYS EXCELLENT. I've been going there for years. Most importantly, they know you by your first name. Very Important to patients. That means they really know their patients.
Yes the way they keep the place clean
Everything was outstanding from the time I walked in the building until the I left the building
Excellent care I received at my visit
Professional, pleasant, and I love my Dr!
Professional…Great additude…friendly Timely
Dr Phifer is a wonderful Dr. she is very understanding & will listen to any concerns you have. Been going to her a long time.
The waiting
Communications & professionalism Friendly atmosphere
Everrthing
Every single person I come in contact with at this office is professional and kind.
Dr. Jennifer Phifer is a very excellent and caring doctor. One that talk with you as if you are on only patient she has at all times when she is with you. I have never been rushed and have always had good understanding of the visit. Thanks for all you do.
The check in was quick and easy. The receptionist was very polite and kind and so was the doctor and the entire team.
As usual, everyone I had contact with was wonderful.
Everyone was very good and polite
Very professional and friendly
I really do appreciate the care that’s given to me there including the staff that checks me in and the nurses with taking my vitals and Dr. Phifer is an excellent Dr.
The staff were very nice and so was the doctor I truly love them
The customer service was outstanding. I felt so welcomed
From the time that I entered the door to talk to the receptionist everyone very nice and professional. The visit with the nurse and Dr. Phifer was very thorough and they listened carefully to my concerns.
Everyone was very professional and friendly
Dr. Phifer was great during my visit.
Dr. Phifer was very engaging, personable, warm, and kind. I raised my concerns, and she validated my experience and normalized the commonalities of my concerns while not shaming me for my concerns. Although she believed I should extend grace to myself, she followed through with providing testing to address my concerns. This made me feel heard, valued, and respected in the process. I felt that although she had expertise, she didn't silence my voice or my body's expertise. I've been trying to find a PCP where I felt safe, and I finally found that in her.
From the front desk person, to the intake nurse to my doctor and the person who took my blood, everyone was kind, and devoted to giving me the best care possible. Thank you
Chanel is an excellent PA.
Dr. Phifer PROVIDED INSTRUCTIONS AND EXPLAINED AND GAVE CLEAR UNDERSTANDING CONCERNING EVERYTHING ABOUT MY DOCTOR'S VISIT.
My doctor! So, happy she is back with us! A great doctor with caring, compassion, skills and understanding of my health care! 🙏♥️🙏
The staff was so friendly all the while taking care of me and answering all of my questions, I really like going there they try and answer of my concerns.
Attitudes
Everybody was professional and courteous.
From the Receptionist to everyone that I came in touch with was very helpful and pleasant throughout my visit with outstanding care
The nurse was friendly and kind.
Dr. Phifer was able to offer sound advice based on her understanding of my medical conditions and long-term goals. She was personable, friendly, and warm in her approach to my healthcare. I consider her an indispensable component of my health.
When I went for my appointment I noticed how the nurses,there is very kind .Everyone there have beautiful spirits when you enter the back for your exam . Also what I love was that the nurse there has patience. I suffer a bad knee and I had to put my shoes on. The young lady waited for me to put on my shoes. I love coming to , WakeMed Primary Care
Personal interaction between me and the staff was excellent: all were kind, courteous, and understanding.
Always a pleasure seeing Dr. Phifer
Patient/Dr/Staff relationship was very wonderful. They should keep it up. I was attended to immediately I came in. Kudos to them all.
The entire visit was excellent
The Dr cares for her patients.
The staff was warm, informed, caring and professional.
Cindy at the registration desk was so kind to answer questions about upcoming appointments. Overall, a great experience.
I really like Dr. Phifer. She listens and understands.
Time for my appointment they got me in and out and they know they job
The amount of time taken to hear about my health concerns.
Dr. Phifer is attentive and assists with helping me on my health journey. She doesn't scorn patients but gives advice to make the situation better.
The front desk staff
Her medical assistant was very knowledgeable, very understanding, and was so personable
The visit with Dr. Phifer was very good.
The doctors attentiveness and care
Dr Phifer is an awesome Doctor! I highly recommend her. She listens to your concerns and great at explaining details so you can understand.
Kindness
Her professional and personal care she and training staff in showing knowledge of care kindness to her me . I needed to get answers to my questions about mine medications Even though I was having other issues Dr Phifer Listened was willing to help solve my problems Ithank her and her staff for alll help she did . Thank you may God continue to bless you and your staff [NAME]
exceptional care and compassion by all members of the team, registration, medical assistant and doctor
The doctor and staff were all outstanding.
Everything was excellent, the staff and Dr PHIFER WERE GREAT
Dr. Phifer sincere concern.
Dr Phifer is a great doctor who listens well to my concerns and always makes me feel a part of my care plan. She explains my care options well and empowers me to make good choices.
Very satisfied with all aspects of my office visit.
Dr. Phifer is outstanding!
I ALWAYS get excellent service from the total staff at this practice.
Doctor
My whole visit was excellent from my checking in to checking out
Very efficient.
Admin staff was courteous and friendly. Nurse/technician was quick and efficient. Dr. Phifer was excellent as usual. I’ve been with her for almost 9 years now and I trust her completely.
I love my Dr and staff at this office.
Everything was clean about was polite
As always Dr. Phifer has a calming presence and projects concern and interest. The new medical assistant Natalie was also personable and good listener.
During my visit, I expressed concern about a few things and Dr. Phifer assured me in how I was feeling, provided some education as well as resources for me to consider. Dr. Phifer is always so kind and caring with her delivery, which makes the whole process comfortable and less intimidating. Also, the Nurse Assistant, Chanel was kind and had amazing bedside manner.
The overall service is outstanding, from the time you walk in the door until you check out.
The receptionist was great, even at check out
Great experience. I am motivated to follow her instructions.
Dr Phifer is extremely caring and knowledgeable and always takes the time to listen.
I feel each and every visit is easy and stress free.
Overall excellent but still waiting for my Orthopedic referral. Really anxious to start a pain management program
The care I recieved
They are very attentive.
Everything and everyone on her team was ''very caring and respectful!"
Dr.Phuket is an amazing physician. She’s caring and compassionate with her patients.
The time most of all was sooo awesome. It was like talking to a family member. She is great!!! I absolutely love her friendless was enjoyable 😉 ❤️
Patient care.
Great job
The care I received was very good, everyone was very polite and caring.
The medical assistant could have been a little more friendly. I think she was new , other than that my appt went very well
The only Issue had was that I had a previous x-yay of my left hip a year ago. The Dr told me that Raleigh Radiology had been unable to contact me for the x-ray. I thought I had the x-ray but I checked up on it and I indeed had this x-ray. I"m not sure why thay happened. Dr. Phifer is an excellent doctor and I would reccomend her to anyone.
Appointment time was very timely. No waiting beyond appointment time.
Recognition and discussion about my blood pressure.
Dr Pfifer was very professional and answered my questions.
As I stated in this survey, the entire visit was of excellence. If I was, but I’m not on Facebook, I would recommend any and everyone to Dr. Phifer. The visit made me feel like I was the only one there for an office visit that day which I know I wasn’t but that’s exactly how I felt.
Overall friendliness of the staff.
During my visit I was able to let them know how I feel and what I going through.
The visit was good 👍
Different nurse assistant with a very pleasant smile & caring
Dr Phifer takes time to explain medications and time to explain what is causing my pain
The staff is very professional and caring they are very good at what they do.
Yes how well the place was kept up .
Dr Phifer treated me exceptionally well.
I love the way the whole team works together and everyone is so friendly
Dr. Phifer is a phenomenal physician. I so appreciate her and the care she provides to me and my mom. The office staff is always friendly and helpful.
Great service
great appointment
Have always been well taken care of by Dr. Phifer and the staff
The front desk was welcoming and kind. The assistant that walked me back to the room was detailed and kind in demeanor. Dr. Phifer has made my transition painless as my previous doctors practice closed and was with her for several years. Thank you for your services!
I’ve been seeing Dr Pfizer for years my last visit was a follow up. I think she’s excellent. I also like Cindy the receptionist. Cindy has been at this practice for years as well. Both are awesomeI I will continue going to Wake-Med Primary Care Knightdale because I like this Practice
Dr. Jennifer's personality and care.
Communication and knowledge of patient
Friendliness of the staff.
Dr. Phifer is outstanding! She is very personable, yet extremely professional! She helps me understand the benefits of trying new treatment modalities while respecting my self-determination.
Out of 10 Dr. P is at 15. Great listener. Pay attention and filter the BS. Care a lot and I’m glad she’s back. Your leadership team should everything in your power to keep her happy. Great at what she does.
Thank you Dr Pfiffer and team
Dr. Phifer listen and answered all of my questions.
The doctor’s knowledge and patience!
Prompt and professional
She has a sweet spirit about her and for that she is a loving and caring person
The nurse was excellent.
Everything from check in to check out was very smooth and efficient, the staff is very friendly and makes you feel very welcomed
Everything
Wake med primary care knightdale is an awesome group everyone is always so friendly as a eager to help.
The care and friendliness, also the professionalism.
I was taken in on time with no excess wait.
Staff, especially the receptionist, was so very kind.
The front desk people were efficient!
