FAQ

Applying Online

Q: How do I find the positions I want to apply for?

All available positions are posted in our online job search. Available positions can be sorted by shift, location (we currently have 16 different sites in and around Raleigh) or job title. Select the title of a job to review the description as well as required minimum education and experience. All of these requirements are important for consideration. 

Q: Can I get email updates as new jobs become available? 

Yes. Once you register with the "My Account" feature, you can be emailed daily, weekly, or monthly as jobs are posted that match your specified interests. 

Q: Can I just bring my application and resume to your office?

No. We do not accept paper applications or resumes. Our online applicant tracking system allows our Talent Acquisition team to review applications and resumes online and submit them to our hiring managers for consideration.  This system helps move your application along quickly and lets us communicate with you about the status of your application. 

Q: Do I have to complete a profile?

Yes. Every applicant is required to complete a profile. Your applicant profile is used determine whether or not you are qualified to do the job you have applied for. If your profile is incomplete, you may be disqualified from consideration. Please note that creating a profile does not submit an application. You will still need to apply to a specific position to be considered for employment opportunities.

Q: Do I have to submit a resume? What if I do not have one?

You will be required to submit a resume in an electronic format (.doc, .pdf, etc.) or the system will assist you in building a resume online. We recommend that all applicants submit a resume in an electronic format, as it is the best way to include all of your employment history and other qualifications for the hiring manager to review. Uploading an electronic version of your resume will allow you to attach it to multiple applications. 

If you do not have a resume, please be sure to include all of your previous work experience, dates of employment (month/year), and job duties/responsibilities assigned for each of your previous positions. Any information that is not included in your application will not be taken into consideration when determining if you meet the minimum requirements.

Q: Can I apply for the same position more than once?

No. Once you have applied for a position you will be unable to submit an application for that same position. However, you can apply for other positions with the same position title, but the job ID must be different. The job ID is found at the top of the job description before you apply. Once your profile has been completed, you may apply for as many positions as you would like by simply selecting multiple positions and submitting your resume to them all at once.

Q: How do I know when my application has been submitted?

Once you complete the application process, a pop-up notification will be generated letting you know your application has been submitted. You will also receive an email confirmation that your application has been submitted successfully.

Q: What is an online questionnaire?

For certain positions, an online questionnaire may be required. Please be sure to answer these questions accurately because they will be used to determine if you qualify for consideration.

Q: How does WakeMed determine if I am qualified?

We evaluate applicants based on several different factors, including education, experience and credentials, which must match the requirements stated in the job vacancy. Please read the details of the job description carefully and be sure to list beginning and ending dates for employment and education experience. Only top candidates are contacted for interviews by the hiring manager.

After Submitting an Application

Q: What is “My Account?”

“My Account” is a personal account within our application portal that allows you to view the status of all of your applications at any given time.  In My Account, the status is updated directly from our applicant tracking system so you can see your status in real time.

Q: How long will it take to hear back regarding my application? Can I call Human Resources to check on my status?

We receive thousands of applications each week and make every effort to review them in a timely manner. However, candidate reviews can take a few days or a number of weeks based on the number of applicants and the availability of the hiring manager/candidates to conduct interviews. Please do not call the Human Resources office to check on the status of your application (see the next question for details on checking your application status online). We receive many calls each week and are unable to respond to them all individually. We only recommend calling our office if you have received an email notification that you have been selected for an interview but have not been called by a hiring manager.

Q: How do I check the status of my application and what do the status titles mean? 

You will receive an automated email each time your application moves in the consideration process. You can also see the status of your application by logging in and tapping "My Account.”

• Under Consideration – Your resume has been received and is being reviewed.
• Pursuing Other Candidates – You did not pass the screening questionnaire and/or do not meet the minimum qualifications.
• Application/Resume Received – Your application has been submitted successfully
• Still Being Considered – your application is in the candidate pool and is under consideration
• Did Not Meet Qualifications/Not Selected – You are no longer being considered for this position.
• Routed to Hiring Manager – You have met the minimum qualifications and your resume has been submitted to the hiring manager for review.

Q: How long does the application process take?

There is not an exact timeframe for the application process. However, it usually takes 2-3 weeks from the time an interview is conducted until an offer is made. This process can vary depending on the number of applicants, the number of interviews the hiring manager is conducting, the timeframe in which they are looking to fill the position, and other factors.

Application and Hiring Process Best Practices

Q: As a candidate, how can I get the best consideration for my WakeMed application? 

We receive thousands of job applications every week. Here are some best practices we suggest to help your resume and application stand apart from the crowd:

• Be specific about your skills and qualifications and tell us how the daily tasks and responsibilities of your current job have prepared you for the position you are applying for.
• Include start and end dates (month and year) for each of your previous employers and your educational experience. This helps us compare your experience to other applicants quickly and easily.
• Use the job description to tailor your resume and cover letter to the position you are applying for. It’s OK – and encouraged – to refer directly to the posted requirements of the job you’re applying for in these documents.
• Don’t forget to spell check and proofread everything before submitting it!

Hand Delivery of Application Materials

Q: May I just bring my application and resume?

We no longer accept paper applications/resumes. We use an automated applicant tracking system that helps us view your resume quickly and efficiently.

Additionally, our new automation provides a variety of conveniences that allow us to better communicate with you.

Please be sure to set up your "My Account" feature as found on our website, where you apply.

If you do not have a computer you may visit the Employment Security Commission (ESC), public library or use a friend's computer.

Account Updates and Comments

Q: On my account, I see comments. What do they mean?

Resume Received by Recruiter: Confirms your resume was received online.

Did Not Pass Screening Questions: You may have completed an online screening questionnaire requested by the hiring manager. The questions are used to help narrow the pool of applicants. If you did not pass, it means one or more of your responses did not match the hiring manager's preferred answer.

Pre-Screening: The recruiter is evaluating your online information. Sometimes we are verifying criminal background, references, prior employment with WakeMed or clarifying information with a hiring manager before we can determine if you can be moved through for consideration.

Under consideration, other candidates routed to hiring manager: It is not uncommon for some positions to have over 100 applicants. This description means an initial group of applicants (based on date of submission) has been sent through to the hiring manager. Your application may be routed at a later date if a second pool is needed.

Disqualified, pursuing other candidates: The content of your resume/application was compared to the posting details for education, experience requirements and if specified, credentials. If your information did not match the posting criteria, your application/resume cannot be sent through for consideration by the Hiring Manager.

Resume Routed to Hiring Manager: This means your stated experience, education or credentials met the specified posting details. The Hiring Manager is now viewing your resume along with other candidates in the qualified pool.

Not Selected for an Interview: The Hiring Manager has viewed your qualifications along with other qualified candidates, and has determined to pursue other candidates (typically on the basis of experience or education).

Interview Being Considered by Hiring Manager: The Hiring Manager indicates an interest in your candidacy, along with other candidates and is considering who will be called for an interview.

Under Consideration, Hiring Manager Still Considering After Interview: You have been interviewed and the Hiring Manager is still considering you. Often, the hiring manager is continuing their pre-scheduled interviews and prefers to finish those before making a decision on the final candidate they want to hire.

Not Selected as Final Candidate After Interview: You were one of the few applicants selected for an interview, however the hiring manager has narrowed down the interviewees and is pursing another candidate at this time.

This Position Has Been Filled: The position is no longer available. Even when you see this status online, you may continue to see the position posted on our Web site. It will be posted until the selected candidate has accepted the offer and arrives as planned.. 

Criminal History

Q: Do I need to list convictions that are more than seven years old?

A criminal background check is run on all chosen candidates prior to employment at WakeMed.

It is important that you list all prior convictions, as well as any pending charges.

Disclosing convictions or pending charges will not necessarily disqualify you from employment; however, not disclosing them may.

Qualified for Several Positions

Q: I think I am qualified for several positions. May I apply to each one?

If you select the job title, it will provide a job summary that details both the required and preferred qualifications of the position.

It is important to ensure that you at least meet the minimum requirements, such as education, experience, and certification.

When there is a large candidate pool, the more qualifications you meet, the more likely you are to be called in for an interview.

Cannot Access Previously Created Profile

Q: I previously completed a profile, but I cannot access it. What should I do?

We changed electronic applicant tracking systems in December 2008.

If you applied prior to that time, the new system will not recognize your email or name.

Please click and follow the directions to create a new profile. 

If you are an internal applicant (working at WakeMed Health & Hospitals), you must use your employee ID.

If you are an external applicant please apply as designated.

Application Status

Q: How long will it take for me to hear back from the manager about the status of my application?

Our interactive applicant tracking system provides two ways for you to be immediately notified as to your consideration.

A) If you tap the "My Account" feature in your WakeMed profile, you can view the status of consideration for each job for which you applied; or

B) Each time your consideration status changes you should receive an automated email notifying you of your status.

Candidate reviews can take a few days or a number of weeks based on the size of the pool under consideration and the interview availability of the hiring manager/candidates. You can always check online by viewing your "My Account" status.

Notification of Open Positions

Q: How can I find out immediately about open positions?

We offer a wide variety of job opportunities available in nursing, allied health, professional, information technology, support and administration.

Due to the large volume of applications we receive, we manage all applicant interest through the online applicant tracking system.

Once you register and apply, you will need to set up your "My Account" feature so that you can be notified when individual positions that are of interest to you become available.

Job Status Comments

Q: What does it mean when a job posting says "considering" or "no longer available"?

Considering means you are under consideration and there has not been a request for an interview either due to the Hiring Manager's schedule or because there are other candidates currently being interviewed.

Once the hiring manager identifies if an interview is warranted, you will be notified by the hiring department. Our system provides real time information for our applicants.

As you progress in the consideration process, or once the position is filled, your status will change in your "My Account" feature.

You will see "no longer available" if the position has been filled.

Occasionally with our internet search engines, there may be a delay between when the search engine removes the position and when we actually filled the position and removed it from our Web site.

You are welcome to apply to "general pool" for positions which are not currently open. We use the general pool for secondary applicants as needed to fill positions.

You may also use the "My Account" feature to be notified in the future (so you can apply directly to an open vacancy) when openings of interest become available.

Notification of Open Positions

Q: How can I find out immediately about open positions?

We offer a wide variety of job opportunities available in nursing, allied health, professional, information technology, support and administration.

Due to the large volume of applications we receive, we manage all applicant interest through the online applicant tracking system.

Once you register and apply, you will need to set up your "My Account" feature so that you can be notified when individual positions that are of interest to you become available.

Notification of Open Positions

Q: How can I find out immediately about open positions?

We offer a wide variety of job opportunities available in nursing, allied health, professional, information technology, support and administration.

Due to the large volume of applications we receive, we manage all applicant interest through the online applicant tracking system.

Once you register and apply, you will need to set up your "My Account" feature so that you can be notified when individual positions that are of interest to you become available.