Mental Health & Well-Being Services

Employee Mental Health & Well-Being Resources

As a member of the WakeMed family, your mental health matters as much as your physical health. So, when life or work presents you with challenges, you have dedicated resources to turn to. Your mental health matters. YOU matter.

WakeMed LifeBalance Employee Mental Health Benefit

All WakeMed staff members and family members up to age 26 living in their household have access to six free mental health coaching/therapy sessions as well as access to webinars and reading materials via Lyra Health – WakeMed’s employee mental health support provider. Lyra Health providers are available by appointment or in the moment – 24 hours a day – if you or a member of your household is experiencing a mental health crisis. Lyra Health providers can also help you access what they call social care services, which include access to transportation, food and other essentials of life.

Workplace Violence Training & Support

WakeMed offers intensive training to help employees avoid workplace violence when possible. Support services and resources are available immediately after an incident by Lyra Health and onsite providers.

Schwartz Rounds®

WakeMed is a Schwartz Rounds health care member. Our trained facilitators lead Schwartz Rounds sessions, which offer caregivers and those who support them a regularly scheduled time during their fast-paced work lives to openly and honestly discuss the social and emotional issues they face in caring for patients and families. In contrast to traditional medical rounds, the focus is on the human dimension of medicine. Caregivers have an opportunity to share their experiences, thoughts and feelings on thought-provoking topics drawn from actual patient cases. The premise is that caregivers are better able to make personal connections with patients and colleagues when they have greater insight into their own responses and feelings.

Microgrants for Department Well-Being Initiatives

The WakeMed Foundation makes funds available to departments and practices interested in creating serenity spaces and other initiatives to support the well-being of staff. Applications are reviewed by a committee.

WakeMed is a 2025 Mental Health America Bell Seal – Platinum recipient for going above and beyond to create a mental health-friendly workplace that prioritizes employee well-being, reduces stigma and fosters a culture of openness and support.