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Patient Information

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Contact Us

Thank you for choosing WakeMed Health & Hospitals. We offer multiple different ways to contact our providers and staff. It is our commitment to respond to every inquiry, and we look forward to hearing from you!

If you think you are having a medical emergency, dial 9-1-1 or proceed to your nearest emergency department. Find a WakeMed Emergency Department near you.

Contact Us

If you have general questions or concerns, please contact us using this convenient online form. You can also call 919-350-8000 and our telephone operators will be happy to direct you to any department within the health system.

Share Your Feedback

At WakeMed, our patients and their families are at the center of all we do. We take pride in the care we deliver and appreciate you taking the time to share your experience with us. Whether you have a personal story to share, want to recognize an outstanding WakeMed team member or have identified an opportunity where we can improve, we want to hear from you!

There are many ways to share your feedback:

Complete a Survey. You may be contacted by email or phone to complete a survey about your experience at WakeMed. We hope you will take a few minutes to participate.

Share Your Story. If you have a positive personal experience you’d like to share regarding your visit to WakeMed, please share it with us. Everyone has a story and no contribution is too big or too small.

Review Us. If you have had a positive experience at WakeMed, we encourage you to review us online. Sharing feedback about your experience just takes a couple of minutes. Many members of our community consult Google reviews to decide where to receive medical care. You can help spread the word about our outstanding caregivers and staff.

Recognize a Team Member. Our employees are our greatest asset. If a member of our team made a positive impression on you or your family, please consider nominating them for one of these awards so that we can thank them for going above and beyond:

  • DAISY Award: Nursing Staff: This award recognizes the super-human work that nurses do every day and is given monthly to an outstanding nurse at WakeMed.
  • PETALS Award: All Other Roles: The PETALS award is given monthly to colleagues in departments such as Environmental Services, Rehabilitation, Case Management, Food & Nutrition and Transport, as well as secretaries, nurse aides, physicians and other employees throughout the health system.

Share Your Concerns. Have concerns about your care or experience at WakeMed? Please contact Patient Relations at 919-350-8212.

Thank you for choosing WakeMed Health & Hospitals – we are honored to care for you and your family.

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